[Kevin 1G Drummer]

Wow, I had looked into buying some SBR products in the past, but decided while I was looking that prices were too high. Up untill this thread, I had a relatively neutral opinion about SBR, but like xveganxcowboyx said, all the unprofessional, childish "defense" of their company has changed my mind about being a customer of your's. As for your new employees not knowing about all the dis-satisfied customers you have, maybe when you hired them, you should have told them something along the lines of "Our comapny has had a rough past in customer service, and there are some unhappy people out there. Please handle them in a professional manner, and assure them that things have changed.".