Quote:
Originally Posted by v8klla
You do make some good points. It's a flaw of mine that I've been dealing with since day one, I see this business almost as if its my child and when someone badmouths it (especially without provocation) I see it as a personal attack. I take a lot of pride in what I do, and customer service is paramount to the success of my company, hopefully that can be seen through all of my defensiveness lol. Honestly I am looking for ways to improve as you suggest, but to do that I need to understand why...
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I understand... And I am not trying to "attack" you or your business so please do not take it like that. I have no place in telling you what to do or how to run your business.
Its just the way I see it and hopefully you understand that. I was the same way until it was brought to my attention the very same way. I still work on a lot of DSM's despite my reputation... Even though people still talk shit about me, I could care less. 90% of those bad mouthing me, have never done business with me so why should I let it get to me? I would rather spend the time resolving issues with current customers or bettering my business in some way. I dont think I have had a negative outcome from a dsm customer in over 3 years... But people will continue to bad mouth. Oh well. Who cares.
You run a very large and successful business... You need to remember that and not let people that run their mouth get to you, obviously thats the buttons that they are looking to push to get you all worked up and it has been working.