Problem today

[polishmafia]

Nick - I was wondering if you could shed some light on my experience with Brookdale today.

Yesterday I called and ordered 600 dollars worth of parts through the account of the Goodyear I work at. The person I spoke with said that they would be be delivered in the morning. I said that was not a problem.

This morning I get a call from the manager at my shop, and he says that someone called from Brookdale and said that the parts runner forgot to take the parts with him.

Now - I heard the following from the manager at the shop, so I'm not sure if this is true, false, or slightly dramaticized... The manager told me that when Brookdale called, they said that they forgot the parts and apologized. They said that they would not send out the parts runner again because they are only making one run today, and that at the soonest the parts would have to be sent out on Monday morning.

Is this true? I know my shop isn't too far from your dealership, but I would think that with a mistake like this, your dealership would send a runner with the parts since they were forgotten.

If this was a 2 dollar plastic clip or something really small, I could probably understand why it was overlooked. But 600 bucks worth of parts in a big box? I just think what happened was bad business.

I've never had a bad experience with you or your dealership before. I just think that if a mistake is made, it should be resolved by the party that made the mistake. I know mistakes happen, but if I am responsible, I take ownership of the problem and try to correct it to the best of my ability.

Anyway, I just got back from picking up the parts myself. I'm not trying to cause drama between you, me, our businesses, I would just appreciate it if you could bring this up to your manager to express how disappointed I was today.

-Pete