Problem today

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I would have kept this to a PM, being in the Auto business sometimes stuff happens you can't control. As most of us with DSM's know very well by now.

Mistakes happen, people goof up on things, and stuff gets lost and forgotten. I'm even going on a little road trip tomorrow myself down to BC to pick up something that i couldn't find at work i had ordered for a guy.

Good businesses/people apologize, and try their best to make it up to you, bad ones blow you off and repeat this pattern until they go out of business.