Whatsup From Slowboy??!!!

[Kracka]

Originally Posted by SBR INC

Do you run a company?

Mike Huml
SBR Inc.

If you actually cared about becoming a part of this community you would have taken the time to notice JET has his own section on this board since he is a paying sponsor/vendor.

[JET]

Originally Posted by SBR INC

Not to bad until the last sentance.

I understand no one makes mistakes -

I am not a sugar coater sir - never have been - never will be. If people cannot call me to discuss things - I cannot help them. I am not going to sit here and tell you how sorry I am and beg for your business - I am not that person.

Do you run a company?

Mike Huml
SBR Inc.

Yes I do run my own company. I was also the technical support manager for 4 years, of a company much larger than yours. I dealt with the calls, I know how it goes. I also went to college for Business Adm. You don't have to sugar coat things, but at least own up to your mistakes. I have made mistakes in my company and have taken care of them and made it right. One didn't come out perfect, but noone was really unhappy.

The key to a good company is how you deal with the problems that WILL arise. If a problem happens, you need to do your best to fix the problem with the customer.

You also keep saying that you weren't notified of the problems. In my case (probably 3 years ago) I had left several messages for you and talked to you 3 times. You did nothing the first 2 times.

[SBR Joe]

^^^^ Lmao!!!!!^^^^

[At-Least-It's-An-Evo]

So when are you guys relocating to MN? I hear there are great business opportunities here!

[SBR Joe]

Originally Posted by At-Least-It's-An-Evo

So when are you guys relocating to MN? I hear there are great business opportunities here!

I beg to differ.



Joe
SBR

[SBR INC]

Originally Posted by At-Least-It's-An-Evo

So when are you guys relocating to MN? I hear there are great business opportunities here!

Your winters our longer and colder than ours - I do not think so!

Mike Huml
SBR Inc.

[SBR Oliver]

I love that picture!

Oliver

[sleepy2lazy]

Damn. 11 pages in 1-2 days? That was a fun morning read I suppose.

But to be ontopic, SBR guys, I don't think I will ever steer and head your way for products and goods. I'll give you the honest neutral customer opinion.

1. Your products are pricy. (You stated earlier that we should bring the attention or something like that. But in fact, you guys should be lookin around as well and know about it. Remember, not alot of people have money to burn, but we will when we need / want the right thing.)
2. Your reputation isn't great. (It doesn't matter how hard your trying to rebuild your reputation. When it comes to performance parts and tuning, word of mouth can travel a long long way. And in general, with any business, rebuilding your reputation from a pile of ashes can be one of the hardest things to do. Take the makers of Tylenol. When they screwed people over in the past, it ruined them. Took them so many years to be a good brand again.)

My recommendation to you is, to fix your customer service, keep at it, and be an incredibly big suckup to the public. Secondly, your going to have to impose a better quality control at SBR. Why? Apparantly from all the negative public opinion about you guys, if your always waiting to get an "invoice" number or something like that to respond to a problem, and not really look into it, then your in trouble In addition, like it or not, if something went through that turbo once, twice, and so forth in a rather short amount of time, you shouldn't come to the conclusion that something went through it. Explore all possible answers, as I am well aware that you guys are very informed on what they could be.

During my days of research on products, there's not too many great reps for SBR. Based on that, I will never deal with you guys until there is nothing but news of good luck streaming in the web about your company. Sometimes, it also truly does seem that SBR doesn't care about customers at all, and there is some behind the scenes work that you guys are doing just to get money. But thats just from a neutralist opinion that doesn't know much and doesn't really research companies much, only reviews.

Sucking up and having patience are your steps to being as reputable as Forced Perf. Personally, for online vendors outside of Minnesota, there's one place that I do like. Reason? Their price was good and their customer service was great as hell. One example, I returned a product, I didn't call him to checkup on it. He called me back, left me two messages. First message was of notice, second was of what he did and If I think differently, give him a call back.

If i was to purchase something online, it'd be that one shop. But in the future, whenever I need my goodies, the best shops are the few and only, sponsors of this forum. I don't know them, haven't met them personally, but these boys bust their chops for us, and for that, I definitely am going to support them. They've shown true dedication, integrity, honesty, and so much more.

All I can say is Good luck on the rebuilding of your company's reputation.

I'm not bashing you, i'm just taking the neutral point of view from a person who doesn't really know much about dsms

[SBR INC]

Sometimes, it also truly does seem that SBR doesn't care about customers at all, and there is some behind the scenes work that you guys are doing just to get money.

HUH?

Behind the scenes work that makes our money?

Its this kind of nonsense false crap that has given us this name. What the hell are you talking about?

Once you tell me that - I can try to address the rest of your concerns.

Mike Huml
SBR Inc.

[sleepy2lazy]

Originally Posted by SBR INC

HUH?

Behind the scenes work that makes our money?

Its this kind of nonsense false crap that has given us this name. What the hell are you talking about?

Once you tell me that - I can try to address the rest of your concerns.

Mike Huml
SBR Inc.

Nonsense false crap? Whether its true or not, If you read many of your negative reviews, it would basically appear as if you guys are sending half assed products or services. When something busts, you guys dont' take care of it.

And to be honest, I haven't said a single thing about your company until that last post. And really, I don't need any issues or concerns to be addressed as I haven't dealt with you guys before. I just wanted to give you an opinion.

Sometimes taking in the public opinion maybe a bit harsh, but deal with it. Especially since i'm giving you one that is pretty clear, standard, and unbiased.

[SBR Oliver]

Originally Posted by sleepy2lazy

Nonsense false crap? Whether its true or not, If you read many of your negative reviews, it would basically appear as if you guys are sending half assed products or services. When something busts, you guys dont' take care of it.

And to be honest, I haven't said a single thing about your company until that last post. And really, I don't need any issues or concerns to be addressed as I haven't dealt with you guys before. I just wanted to give you an opinion.

Sometimes taking in the public opinion maybe a bit harsh, but deal with it. Especially since i'm giving you one that is pretty clear, standard, and unbiased.

If you have not dealt with us before how can you form an accurate opinion? call us up, talk to us, hell buy something and THEN tell everyone about your opinion. please do not take what you hear and call it your own.


Oliver

[sleepy2lazy]

Originally Posted by SBR Oliver

If you have not dealt with us before how can you form an accurate opinion? call us up, talk to us, hell buy something and THEN tell everyone about your opinion. please do not take what you hear and call it your own.


Oliver

Apparently, this is where you guys just don't get it. My opinion is based on your shops reviews. I'm not taking in what I hear and calling it my own. If your going to buy something, you check out its reviews. You don't spend $500+ on a shop, and come to learn that its got bad reviews. Or you don't buy a new car without hearing about it, its ratings, and what not. Then afterwards, getting it, and hearing all this bad public information about it. Such things make people cringe.

There's been a few shops here in MN that are in the same boat your in. I don't know them, never shopped there, but from others reviews about the place, i've stayed clear.

As i've said before, I won't call you guys up, I won't talk to you guys, and neither will I buy anything from you guys, until I hear nothing but streaming good news about your company. Its the thought of spending a crapload of money on products and having it bust, or not getting anything in return but more headaches that keeps people away.

[SBR INC]

Originally Posted by sleepy2lazy

Nonsense false crap? Whether its true or not, If you read many of your negative reviews, it would basically appear as if you guys are sending half assed products or services. When something busts, you guys dont' take care of it.

And to be honest, I haven't said a single thing about your company until that last post. And really, I don't need any issues or concerns to be addressed as I haven't dealt with you guys before. I just wanted to give you an opinion.

Sometimes taking in the public opinion maybe a bit harsh, but deal with it. Especially since i'm giving you one that is pretty clear, standard, and unbiased.

You have never dealt with us, which means you have no right to say "we make money behind the scenes" WTF does that mean? The you say "whether its true or not" and you wonder what got us here. WHAT CRAP.

You cannot even COMMENT on our service - you have not dealt with us.

You know what - KFC's chicken sucks - but I never ate there.

Mike Huml
SBR Inc.

[SBR Joe]

Originally Posted by SBR INC

You have never dealt with us, which means you have no right to say "we make money behind the scenes" WTF does that mean? The you say "whether its true or not" and you wonder what got us here. WHAT CRAP.

You cannot even COMMENT on our service - you have not dealt with us.

You know what - KFC's chicken sucks - but I never ate there.

Mike Huml
SBR Inc.

I agree, KFC does suck, i know this because i have ate there...but i have gone back for food other than chicken after my "bad" experience........some food for thought...again, no pun intended.



Joe
SBR

[sleepy2lazy]

Originally Posted by SBR INC

You have never dealt with us, which means you have no right to say "we make money behind the scenes" WTF does that mean? The you say "whether its true or not" and you wonder what got us here. WHAT CRAP.

You cannot even COMMENT on our service - you have not dealt with us.

You know what - KFC's chicken sucks - but I never ate there.

Mike Huml
SBR Inc.

Whether its true or not, i wouldn't know. But from just seeing the way you guys address things here, there won't ever be a time in the future where I will comment on your service.

[JET]

Everyone run around and point fingers at everyone else and then not worry about it, maybe it will go away.

[A//// Guy]

Theres a difference between negative reviews and a shitload of negative reviews.

[SBR INC]

Originally Posted by M/// Guy

Theres a difference between negative reviews and a shitload of negative reviews.

Quiz!

When a company has 6000 new customers in one year - and 1% are mad. Haw many people are mad?

When a company has 1000 new customers a year - and 1% are mad.
How many people are mad?

Which is easier to deal with?

How many more mad people does the first comapny have?

Which company has a better success rate?

Is 1% mad - failure, or success?

Mike Huml
SBR Inc.

[SBR Joe]

Originally Posted by SBR INC

Quiz!

When a company has 6000 new customers in one year - and 1% are mad. Haw many people are mad?

When a company has 1000 new customers a year - and 1% are mad.
How many people are mad?

Which is easier to deal with?

How many more mad people does the first comapny have?

Which company has a better success rate?

Is 1% mad - failure, or success?

Mike Huml
SBR Inc.

Boo yaa.


Joe
SBR

[sleepy2lazy]

Originally Posted by SBR INC

Quiz!

When a company has 6000 new customers in one year - and 1% are mad. Haw many people are mad?

When a company has 1000 new customers a year - and 1% are mad.
How many people are mad?

Which is easier to deal with?

How many more mad people does the first comapny have?

Which company has a better success rate?

Is 1% mad - failure, or success?

Mike Huml
SBR Inc.

Honestly, I think you should stop trying to find an excuse on this game. There's been several companies that have been incredibly big companies and have taken care of their problems.

And to answer your question, its 60, 10, and the 60 should be easier to deal with b/c your a bigger comopany, more revenues, and should have better resources to handle your problems. Top of that, if its occurred before and hasn't been fixed, then that 1% will increase. Thus it would have been easier if you fixed it in the first place.