Quote:
Originally Posted by JET
Yes I do run my own company. I was also the technical support manager for 4 years, of a company much larger than yours. I dealt with the calls, I know how it goes. I also went to college for Business Adm. You don't have to sugar coat things, but at least own up to your mistakes. I have made mistakes in my company and have taken care of them and made it right. One didn't come out perfect, but noone was really unhappy.
The key to a good company is how you deal with the problems that WILL arise. If a problem happens, you need to do your best to fix the problem with the customer.
You also keep saying that you weren't notified of the problems. In my case (probably 3 years ago) I had left several messages for you and talked to you 3 times. You did nothing the first 2 times.
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I am a very fair guy - if I honestly did nothing - then chances are it was not our fault.
Case in point - a customer from Germany emailed a bitch list this morning about things missing from his order - and left bad feedback for us on his forum - before he even spoke to anyone here.
Guess what? We take pictures of all over seas orders as they are being packed - sent them to the customer - and he said "oh - yea I found them in the box"..... and stuff like this happens daily - now - who is wrong in this situation? If I had not had pictures - it would be my wife's word (who handles all over seas orders) vs. his. If I had not had pictures - I would have been both the bad guy and sending him free parts.
Mike Huml
SBR Inc.
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