Quote:
Originally Posted by MATCHBX
If they are mad with your customer service, failure.
If they are mad with product, maybe not failure but can be addressed to not cause mad customers because of poor customer service.
We had a motto at our old shop;
"We carry many items but only one product, service."
This was from a shop that serviced over 3/4 of the hydraulic repairs in Norway with no advertising money spent and only 3 people working the business.
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Glad you can please everyone - if you think you can you are full of it.
I say "mad" in general - someone unhappy with product is usually also unhappy with the service - every 19 year old kit who cannot install a clutch correctly bashes us on the internet. Some people pay good money to hush up those people - I am not one of them!
Mike Huml
SBR Inc.
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