Whatsup From Slowboy??!!!

[SBR Jason]

Originally Posted by JET

Yes, and it is up to you to prove that the company has changed for the better now. It is not our responsibility to send our money and business to you just because you say it has changed. You need to prove it first.

People don't speak up enough when the transaction goes smooth.

Now Jet, it looks like your rather new as far as your "legit" business goes.
Take your current customer base, and multiply it by 300%. You think you will have 100% perfection? Even if you kept a very low number of complaints, as your business grows, complaints will too.

[JET]

Originally Posted by SBR Jason

People don't speak up enough when the transaction goes smooth.

Now Jet, it looks like your rather new as far as your "legit" business goes.
Take your current customer base, and multiply it by 300%. You think you will have 100% perfection? Even if you kept a very low number of complaints, as your business grows, complaints will too.

I know this, my parents have had their own business for 35 years and I grew up in it. The difference is, I will not say "99% customer satisfaction is good and I hope to keep it there. I will say 99% customer satisfaction isn't good enough and I am going to strive for 100%. If I don't see an improvement every year, then something is wrong.

[SBR INC]

Originally Posted by JET

I know this, my parents have had their own business for 35 years and I grew up in it. The difference is, I will not say "99% customer satisfaction is good and I hope to keep it there. I will say 99% customer satisfaction isn't good enough and I am going to strive for 100%. If I don't see an improvement every year, then something is wrong.

Read a few books.

I do not like people mad at me, but 1% is not a bad ratio. There are companies that would kill to have it that good.

Mike Huml
SBR Inc.

[JET]

Originally Posted by SBR INC

Read a few books.

I do not like people mad at me, but 1% is not a bad ratio. There are companies that would kill to have it that good.

Mike Huml
SBR Inc.

I need to read a book? I have taken master's level courses in the aftermarket. My professor's have written books! University of Wisconsin - Madison, Executive Education classes. When is the last time you read a book, Mike? Ever been to college?

[SBR INC]

Originally Posted by JET

I need to read a book? I have taken master's level courses in the aftermarket. My professor's have written books! University of Wisconsin - Madison, Executive Education classes. When is the last time you read a book, Mike? Ever been to college?

I read a book a week - or 52 a year in case that's to tough for you.

I speak to grad students monthly at two local colleges, and even get to grade a presentation now and again. Just graded one with Dean Camp two weeks ago - I got to grade their oral presentation - he graded their written version. We both came up with the same winner - the topic?

Gaining and Retaining Competitiveness in the Global Auto Industry

I have also spoken in front of 100's of grad students three years running at IUP's business day as well, and have a scholarship set up at Penn College in Williamsport....

Need anything else, or want to keep measuring our cocks?

Mike Huml
SBR Inc.

[slowbubblecar]

Originally Posted by SBR INC

Read a few books.

I do not like people mad at me, but 1% is not a bad ratio. There are companies that would kill to have it that good.

Mike Huml
SBR Inc.

I will be the first one and maybe the only one on here to admit that I have bought parts from you in the past and never had any problems.
99% doesn't always cut it though. If 99% was good enough:

As many as 50 babies are dropped in hospitals every day.
There is no electric power for nearly 7 hours every month.
Every hour, at least 20,000 letters are lost in the mail.
Over 200,000 errors are made in medical prescriptions on an annual basis.
Every week, doctors botch up 5,000 surgeries.
Major airports report 2 incorrect landings every day.